I did not pay any shipping during the campaign, Does this project offer FREE shipping?
➥ No, sorry we do not offer free shipping. The shipping will be collected in the Pledge Manager survey soon after the campaign ends. Thanks!
Last updated: May 22, 2021 03:24
Do you offer combined shipping?
➥ Yes! There will be a discounted shipping for multiple items in pledge manager. Thanks!
Last updated: May 22, 2021 03:24
CAN I ADD ITEMS OR CHANGE MY PLEDGE LEVEL IN BACKERKIT?
➥ Definitely! You can add items at the Kickstarter discount and change your pledge level all from inside the BackerKit Survey. When you finish your survey questions you’ll see the Add-On screen. From here, you can add items to your reward (like an additional Colour or Quantity), or you can click the “Want to upgrade to a different pledge level?” button. If you pledged more money than the value of your award+shipping, you will see a credit when you get to the Add-On screen. If you add items whose cost exceeds your available credit you’ll be prompted to enter a credit card to pay the additional cost.
Last updated: May 22, 2021 03:25
How can we choose our colour selection?
➥ You can choose your colour selection in Pledge Manager.
Last updated: May 22, 2021 03:25
Would be possible to get 1 die of each colour?
➥ Yes, There will be a collector set via Pledge Manager survey.
Last updated: May 22, 2021 03:25
Can I add more sets of dice to my pledge?
➥ Yes, you can add more via Backerkit once the campaign has ended. You may add more sets of dice so you aren’t locked into the exact configurations of the menu if you need more granular control. Please understand that this will affect your shipping costs.
Last updated: May 22, 2021 03:25
Will we be able to get hidden colour of VTb dice of the regular rewards?
➥ Yes, we have an add on option for everyone who wants the hidden colour. Just choose the colour you want and the add reward price and we will combine the shipment together with the standard reward.
Last updated: May 22, 2021 03:25
I CAN'T FIND MY SURVEY EMAIL.
➥ The personalized survey link was emailed to the address that you provided for your Kickstarter profile. To determine what email address that is, simply login to Kickstarter and check under “Account” which can be found inside the “Settings” menu. Also check your spam folder, and if you still can’t find the email, just contact us at [email protected]
Last updated: May 22, 2021 03:17
WHAT SHOULD I ENTER AS MY SHIPPING ADDRESS IF I MIGHT MOVE?
➥ You should enter the shipping address that you expect to have in September 2021. If you have no idea what that address will be, then please direct message to our message box or [email protected].
Last updated: May 22, 2021 03:17
Can I buy OB1 dice from the recent camapign?
➥ No, we do not have them in stock.
Last updated: May 22, 2021 03:22
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.